• To help us provide you with a quick response, please be as specific as possible when describing your problem. Requests that are not specific (such as “stove not working”) will delay our response while we contact you for clarification.

• Routine maintenance requests are processed only during normal business hours. After we receive your request, someone should be in contact with you within 48 business hours. If you don’t hear from anyone, please call our office to follow up.

• Missed Appointments – You will be responsible for the payment of any service call charged for: a) a missed appointment, b) not providing access to your unit when requested, c) leaving a keyless bolting device engaged, or d) not following other instructions as you agreed to resulting in the contractor not gaining entry to the property.

• Your maintenance request is important to us and we want to get you taken care of as quickly as possible. NOTE: Failure to complete all parts of the maintenance request form could delay your request.

• If this is an emergency, we will make every attempt to schedule repairs at your conveniece, however certain problems must be fixed A.S.A.P. Under those circumstances, we will need to access the premises, or have a repair personnel access the premises, as deemed necissary to assure that damage resulting from this problem is kept to a minimum. Such situations might include, but are not limited to: frozen pipes, gas leak, furnace malfunctions, etc. Thank you for your cooperation.